It is easy and safe to order on our website. Once you have found the product you would like to purchase, click on the “ADD TO CART” button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order.Your order will not be placed until the very end of the checkout process when you will be asked what payment method you want, and you have added your name and address details and clicked on “PLACE ORDER”.

When you place an order on our website, we will reply to you with an email confirming your order and all delivery and billing address details, including all the items you have ordered.Please check that all information is correct in this confirmation email as incorrect information can cause delays on your order.

Yes, you will receive an order confirmation via email, where the receipt is included for your purchase.

If you placed an order with us but did not receive an order confirmation, it may be because an incorrect email address was provided. Please also check your junk mail to make sure the confirmation hasn’t been sorted there. Contact us info@lunalightt.com or check whether we have an order registered for you, and to correct your email address so that you can receive your order confirmation. It may also be because the order has not gone through. Kindly contact us before placing a new order to avoid duplicate orders.

Unfortunately, we cannot make changes to an existing order, but if you contact us immediately, we will try to cancel the order before it leaves our warehouse. Once your purchase is cancelled, you can create a new order for the correct products, which means you avoid duplicate orders.

Please check the tracking number that was emailed to you. If that does not work, please email us at info@lunalightt.com with your order details and we will look into it immediately.

Yes, use this page "Track Your Order"

The first attempt is always home delivery but if you’re not at home, the freight company will notify you by a note in your mailbox with more information*. You can also check the location of the parcel with the tracking number that was provided when the order was fulfilled.

*This may vary depending on country and location.
  Home delivery does not apply to insured parcels.

If you receive a defective or incorrect product, we aim to help you as soon as possible. Send an email containing the following information to info@lunalightt.com

– Email address provided at purchase 
– Order number 
– Customer name 
– Item number 
– Attach a photo  

Our Customer Service Team will get back to you as soon as possible.